FAQs

Do you do custom work?

Sorry, no. I do not have the time, interest, nor equipment needed to create custom work. If you are looking for logo mugs, I would recommend contacting Deneen Pottery or Grey Fox Pottery.

 

Do you take bulk/wholesale/consignment orders?

Sorry, no — I only sell online and at select craft shows. No exceptions.

 

Do you have any more Pelotonia mugs?

My Pelotonia mugs are only available once a year as a fundraiser and they sold out within minutes in 2019. The release date for 2020 will be announced in our email newsletter and on social media.

 

Do you have any Silverbridge mugs?

No — those were sold exclusively through Silverbridge Coffee. Please contact them about inventory.

 

Do you have this product in another size?

I only have what’s in stock in the shop right now. You can use the “E-mail me when restocked” button if there’s something you’d like that’s sold out, but I cannot guarantee I will be making more any time soon. 

 

Would you like to come to our craft show?

Maybe! I’m interested in weekend shows that are within an hour of Columbus, Ohio. I am not interested in shows that accept direct sales vendors.

 

Can I reserve a piece from the next update?

In the interest of fairness, I do not allow reservations or preorders.

 

Can your work go in the dishwasher or microwave?

Yes, however commercial dishwashers or home dishwashers with fancy high temperature cycles are not recommended. Like all handmade stoneware, your piece is not impervious to sudden temperature changes, so please avoid pouring cold liquid into hot vessels or vice versa. 

 

Do you teach classes?

Not at the moment. In Columbus, I recommend Buckeye Ceramics Supply or the Columbus Cultural Arts Center. 

 

Is this your full time job?

No. I work full time as a senior graphic designer for CoverMyMeds. See my portfolio here. 

  

Can I visit your studio or pick up an order locally?

I do not offer local pickup or studio tours, due to the fact that my business is run out of my own home. I ship anywhere within the United States with a substantial amount of eco-friendly packaging, and I do my best to keep shipping costs to a minimum. If you would prefer not to pay for shipping, I recommend stopping by one of our shows. 

 

How long does it take to make a mug?

The actual hands-on work per piece takes anywhere between 15 and 30 minutes, but because of (1) drying and firing cycles, (2) the fact that I have to work in large batches to fill a kiln, and (3) the fact that I'm a one-woman show, each piece takes at least 4 weeks to complete. 

 

Do you accept returns or exchanges?

I offer full refunds in the rare event of a shipping damages, but I require that you send photos of the broken merchandise for insurance purposes within a week of its arrival. I do not offer returns, refunds, or exchanges on pieces purchased at craft shows or from other retailers. 

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