Frequently Asked Questions

When will my order ship?

We ship all pieces within 1-2 business days via USPS Priority Mail, which includes tracking information. Most orders within the United States arrive within 3 business days, but this depends on where you live and what time of day you place your order. 

We ship anywhere within the United States with a substantial amount of eco-friendly packaging, and we do our best to keep shipping costs to a minimum

 

Can I pick up my order in Columbus?

For local pickup, you can select the local pickup option at checkout. You must contact us at hello@iceanddustpottery.com to arrange a time to pick up your order. Your order will be refunded if you do not do this within 24 hours of placing your order.

Please note that this is a NO CONTACT porch pickup, and we will not answer the door or give you a studio tour. You will have a 4-hour window to pick up your order, and we use a security camera to prevent theft. 

 

What is your return policy?

  • Due to the risk and cost associated with shipping fragile goods back and forth, we do not take returns or exchanges and we ask that you please purchase seriously. 
  • In the rare event of breakages during shipping, we offer a full refund if photographic proof is received within seven days for insurance purposes. Please contact us to request a refund and be sure handle broken pottery carefully — it can be very sharp!
  • We do not offer returns, refunds, or exchanges for pieces purchased at craft shows or from stores that carry our products.
  • We can't offer replacements or discounts to replace products you purchased in the past that have broken after frequent use. Pottery is a fragile good that does not come with a warranty, regardless of whom you purchase it from.

 

Can your work go in the dishwasher or microwave?

Yes, this is fine! We do not recommend cleaning our products in commercial dishwashers (e.g. restaurant dishwashers) or home dishwashers that have high temperature sanitize cycles.

Like all handmade stoneware, your piece is not impervious to sudden temperature changes. Please avoid pouring cold liquid into hot vessels or vice versa. 

 

Do you have gift options?

At the moment, we do not offer gift wrap, however we're looking into adding this soon!

We are more than happy to add a handwritten note in your order by request. Please contact us ASAP after placing an order to request this. 

 

Do you have this product in another size/color?

We only have what’s in stock in the shop right now. Please use the “E-mail me when restocked” feature on our website if there’s something you’d like that’s sold out and we will let you know when it's back. We cannot guarantee we will be making more any time soon, but we definitely take customer demand into consideration! 

 

Do you do custom work?

Short answer: No — that's not our thing. Sorry!

If you are looking for a small order of custom pottery, please know that this is typically rather costly. This is because the potter will typically have to produce two or three extras in likely case of kiln catastrophes, none of which they can sell to another customer. As a result, you should expect to pay at least three times as much as much for a custom piece as you would for something the artist is already making. If cost is a limiting factor for you, you may not want to consider going the handmade route for your project.

If you are looking for a large order of handmade logo mugs, I would recommend contacting Deneen Pottery or Grey Fox Pottery.  

 

When will you have state mugs for my state?

We are slowly working our way through mugs for all 50 states in our whole color palette, however we just started and this is a huge undertaking. In addition, our progress has been slowed by the COVID-19 pandemic. We appreciate your patience while you wait for your state to be added the the roster, and we unfortunately can't give an ETA for when future states will be added due to the pandemic. 

 

Do you make scarlet and grey mugs for Ohio State Buckeyes fans?

While we do love the Buckeyes, we are not licensed to do this. It's typically very expensive to get licensed to create work for athletic teams, as these teams already have their own merchandise they are selling. Many crafters produce Buckeyes products without the proper license to do so, but we prefer to be respectful of these organizations' brands. We do, however, sell our Ohio products in scarlet and grey (i.e. one color on each), and they make excellent gift sets! 

 

Would you like to come to our craft show?

Maybe! We are interested in weekend shows that are within an hour of Columbus, Ohio. We do not vend at shows that accept direct sales vendors.

 

Can I reserve or pre-order a piece from the next restock?

In the interest of fairness, we do not allow reservations or preorders, but you can sign up for email alerts for out-of-stock products on every product page if you want to be the first to know when they're back! 

  

Do you teach classes?

Not at the moment. In Columbus, I recommend Buckeye Ceramics Supply or the Columbus Cultural Arts Center. 

   

Do you have any more Pelotonia mugs?

Our Pelotonia mugs are only available once a year as a fundraiser and they sold out within minutes in 2019. The release date for 2020 will be announced in our email newsletter and on social media.

 

Do you have any Silverbridge mugs?

No — those were sold exclusively through Silverbridge Coffee and have since sold out.

 

Do you offer studio tours?

We do not, as our studio is a dusty 300-square foot room in the basement of our home. You're not missing anything — it's nothing fancy. 

 

Is this your full time job?

No. The artist behind Ice + Dust Pottery also works full time as a senior graphic designer for a healthcare IT company called CoverMyMeds. See her design portfolio here.

 

How long does it take to make a mug?

The actual hands-on work per piece takes anywhere between 15 and 30 minutes, but because of drying and firing cycles and the fact that we work in large batches to fill a kiln, each piece takes at least 4 weeks to complete. 

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